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Americans who have vision insurance plans largely were dissatisfied with them in 2020. However, things changed in 2021, according to J.D. Power’s latest annual Vision Plan Satisfaction Report. In fact, on a 1,000-point scale, overall customer satisfaction jumped nine points to 769 in 2021. J.D. Power also noted that 5% more of the vision plan members it surveyed had visited their vision providers…
